I missed a session, how do I reschedule that session?
If you missed your scheduled session please book a new one. We recommend that you inform your tutor at least 24 hours before your scheduled session.
You can’t reschedule your group sessions.
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How do I cancel a session?
If you are part of a group class, you won't be able to cancel your session. Our tutors are very helpful, you can inform him/her to take a back up class for you. If you are taking One-on-One sessions with your tutor, please let him know at least 24 ...
Will my classes be online live, or I will see a recorded session?
Our focus on Edultye is to replace the need for physical classes hence most of our classes are live online and instructor-led. We believe that no library or any recorded sessions can replace the need for quality tutors. Recorded sessions have ...
Can I ask for a refund after purchase?
All the eligible refunds will be credited to your digital wallet. Refunds depend on type of product and cancellation notice time. Cancellation by any party: You must give at least 24 hours’ notice to the other party. Cancellation by a tutor: ...
Who should I contact to change my batch timing or tutor?
Please get in touch with your tutor to change / reschedule your class. Group classes can’t be rescheduled. You must have a valid reason to change your tutor, for this you can send an email to support@edulyte.com
How to raise complaints and issues?
If you encounter any issues in your session and would like to raise your concerns, please contact us on chat or sent an email to email to support@edulyte.com