What cancellation policy should I follow?
You cannot have your own cancellation policy. Here is our cancellation policy you should be aware of;
Cancellation by any party: You must give at least 24 hours’ notice to the other party.
Cancellation by a tutor: Tutor must notify the learner and offer to reschedule with a valid reason for cancellation. All cancellations by a tutor will be documented in tutors’ records. Repeated cancellations will attract a penalty in the form of reduced teaching score, and/or termination of account.
Cancellation by a learner: A learner may cancel a scheduled lesson by giving at least 24 hours’ notice without any extra charge. Cancellation charge will be applicable as per our refunds and cancellation policy for less than 24 hours.
Cancellation after session time: The tutor gets paid after a learner confirms completion of a session by login to their account or 24 hours after session whichever is earlier. Any problem/dispute after release of funds to tutor will require a resolution and agreement of both parties on any refunds. No refund is assured after the tutor gets paid.
A learner and a tutor may reschedule a lesson by mutual agreement as long as the lesson has not already been cancelled.
Group classes and bundled packages have pre-defined schedules and it is not practical to cancel a session for an individual learner.
You can find our detailed policies in terms
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