What do I do if a tutor asks me to pay outside the Edulyte Platform?

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• I want to change my subject tutor. How do I do it?

  You can contact our Student Support Executive by sending an email to service@edulyte.com or call us on +91 779 568 7953

• What to do if my tutor is not online at the scheduled time?

  Your tutors will normally come online a few minutes before the scheduled class time. Please check if you clicked on the right meeting link, wait for a few minutes. There must be some genuine problem or technical issue.  Please use the message option ...

• Do I need to pay if I do not like a tutor’s lesson?

  All payments are made in advance. You can cancel any future lessons and book another tutor. We encourage you to let us know what went wrong. Give us a technical feedback here Related article: Can I ask for a refund after purchase?

• Who should I contact to change my batch timing or tutor?

  Please get in touch with your tutor to change / reschedule your class. Group classes can’t be rescheduled. You must have a valid reason to change your tutor, for this you can send an email to support@edulyte.com

• I have by mistake given wrong ratings to a tutor, How do I change it?

  There is a waiting period before publishing your ratings/ reviews. Chances are your rating hasn’t been published yet. You can contact us to update your reviews or ratings.